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Air India has taken a major step forward in passenger convenience—extending its integrated self-service check-in and baggage-drop kiosks to include flights from India to Europe, the UK, and Canada. This technology rollout aims to simplify airport procedures and enhance the travel experience for international flyers.

Reports add that the service is now available at 19 international airports, including London Heathrow and Gatwick, Birmingham, Paris, Vienna, Amsterdam, Copenhagen, Frankfurt, Milan, Zurich, Toronto, and Vancouver. The initiative also spans India’s routes to the United States (New York, Newark, Chicago, Washington, and San Francisco) and Australia (Sydney and Melbourne)—building on the airline’s earlier launch of the service for US and Australia flights, as well as its domestic network.

These modern kiosks empower passengers to print their own boarding passes and baggage tags, drop checked luggage, and customize bookings—selecting seats, updating frequent-flyer details, or adding contact info—all by themselves. This digital shift slashes time spent in queues and offers flyers a smoother, more efficient arrival at their departure gates.

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With this latest development, passengers flying with Air India on eligible routes can now enjoy a more convenient and streamlined airport experience. The self-check-in kiosks enable travelers to independently print their boarding passes, tag their baggage, and perform other essential check-in procedures, such as seat selection and updating frequent flyer details. These facilities help reduce wait times at the airport, allowing for smoother passenger flow and greater comfort before boarding.


The expanded service is part of Air India’s broader commitment to enhancing customer experience by leveraging digital technologies. By empowering passengers with self-service options, the airline aims to simplify the check-in process, improve operational efficiency, and make international travel more accessible and hassle-free.

This initiative aligns with Air India’s efforts to modernise airport services and reflects the airline’s ongoing investment in technology-driven solutions. The introduction of self-check-in and baggage-drop at key international hubs marks an important milestone as Air India grows its global network.

Passengers traveling on Air India flights to and from Europe, the UK, and Canada are encouraged to utilize the new facilities to take advantage of quicker processing times and reduced queues. The airline continues to focus on passenger convenience, making travel more comfortable and less time-consuming.

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Overall, the expansion underscores Air India’s position as a leader in adopting passenger-centric innovations. By broadening the availability of self-check-in and baggage-drop options, Air India is making a clear statement about its intent to enhance the overall journey experience for travelers flying internationally.

The rollout is expected to benefit a wide range of passengers, from frequent flyers to first-time travelers, by providing greater control over the check-in process and improving airport efficiency.